Terms & Conditions

TERMS AND CONDITIONS OF PURCHASE AND SALE

I. DEFINITIONS

1. The data controller and operator of the website www.velonova.lt (hereinafter – Seller) is UAB “Velonova”, company code 304285457, VAT payer code LT100010284415, registered office address J. Baltrušaičio g. 1, LT-06120 Vilnius, Republic of Lithuania, email address – info@velonova.lt.
2. Buyer – a legally competent natural or legal person who has purchased Goods from the online store https://velonova.lt/.
3. Parties – the Buyer and the Seller collectively.
4. Velonova.lt – the online store available at www.velonova.lt.
5. Personal Data – any information related to a natural person – a data subject whose identity is known or can be directly or indirectly identified using such data, including a personal code, or one or more physical, physiological, psychological, economic, cultural, or social characteristics.
6. Goods – all items available for purchase on the online store velonova.lt. The terms "good" or "goods" in the Terms apply to both singular and plural forms.
7. Return Form – a standardized form enabling the Buyer to exercise their right to return Goods.
8. Review – the open feedback provided by the Buyer on a purchased Good on the website.
9. Rating – the evaluation of a purchased Good provided by the Buyer in a five-star system on the website.
10. Terms and Conditions of Purchase and Sale (hereinafter – Terms) regulate the rights and obligations of the Buyer and the Seller, the pricing of Goods, payment methods, delivery terms, quality guarantee of Goods, returns and exchanges, and liabilities.
11. Privacy Policy – a document approved by the Seller detailing the principles for the collection, storage, processing, and protection of Personal Data while using velonova.lt.

II. GENERAL PROVISIONS

12. The right to use the online store’s services is granted to:
12.1. legally competent natural persons aged 18 or older;
12.2. minors aged between 15 and 18, with the consent of parents, guardians, or custodians, except in cases where they independently manage their earnings or scholarships;
12.3. legal entities;
12.4. representatives authorized by any of the above persons.
13. If the Buyer wishes to use the online store’s services, they must choose one of the following options:
13.1. purchase with registration;
13.2. purchase without registration.
14. These Terms of Purchase and Sale, once confirmed by the Buyer (acknowledging the Terms and checking the box next to the statement "I have read and agree to the terms and conditions of this website"), constitute a binding legal document establishing the rights and obligations of the Buyer and the Seller, conditions for purchasing and paying for Goods, delivery and return policies, liabilities, and other provisions related to purchasing Goods from the online store.
15. The Seller reserves the right to amend, modify, or supplement the Terms at any time in accordance with applicable legal requirements.
16. By confirming the Terms, the Buyer confirms their legal right to purchase Goods from velonova.lt.
17. Please note that these Terms may be subject to changes due to amendments in legal regulations. Every time you place an order, we recommend reviewing the Terms to ensure that you fully understand the conditions applicable at the time of purchase.
18. The Buyer must review the Seller's approved Privacy Policy. The Buyer’s consent or objection to the use of their Personal Data is expressed in the manner specified in the Privacy Policy.
19. If the Seller is required to provide documents or information to the Buyer via email, the Buyer is solely responsible for ensuring the accuracy and availability of the email address provided to the Seller.

III. PRIVACY POLICY

20. UAB "Velonova," conducting electronic commerce, complies with the Law on Legal Protection of Personal Data of the Republic of Lithuania, the General Data Protection Regulation (EU) 2016/679, and other legal acts governing the processing, storage, and implementation of Personal Data.
21. The Privacy Policy is an integral part of the Terms.

IV. GOODS

22. The product images provided in the online store are for illustrative purposes only. Although the Seller has made every effort to ensure the colors of the Goods are accurately displayed, the Seller cannot guarantee that the colors will precisely match those displayed on the Buyer’s device screen. The Buyer understands that the Goods may differ slightly from their images.
23. The packaging of the Goods may differ from the images shown in the online store.
24. All Goods available in the online store are accessible to the Buyer. If the ordered Goods are out of stock, the Buyer will be immediately informed via email or other means (phone call and/or SMS), and the execution of such an order will be terminated.
25. The contract between the Buyer and the Seller is considered concluded from the moment the Buyer selects the Goods to be purchased, adds them to the shopping cart, clicks "Order," and the Seller confirms the order by contacting the Buyer via the provided phone number or email and sending an email confirmation.
26. Each purchase agreement concluded between the Buyer and the Seller is recorded and stored in the database of the online store.

V. BUYER'S RIGHTS

27. The Buyer has the right to select and order any product from the online store catalog.
28. The Buyer has the right to access their Personal Data and request the correction of incorrect, incomplete, or inaccurate data by sending an email to info@velonova.lt. In such a case, the Seller must implement the Buyer's request immediately (within 1-2 business days).
29. The Buyer may exercise the right to withdraw from the Purchase-Sale Agreement by informing the Seller in writing and only if the Good has not been damaged or its appearance has not substantially changed, as well as if it has not been used and remains in its original packaging.
30. It is prohibited for the same individual to register and use the services of the online store under multiple names.
31. A Buyer who has purchased defective Goods from the online store has the right to request the Seller to ensure the quality of the Goods, proportionally reduce the price of the Goods, or unilaterally terminate the purchase-sale agreement.

VI. BUYER'S OBLIGATIONS

32. The Buyer is obligated to pay for the Goods and receive them in accordance with the Terms.
33. If there are any changes to the information provided in the Buyer's order form, the Buyer must immediately inform the Seller.
34. By using velonova.lt online store, the Buyer agrees to comply with these Terms, other conditions explicitly stated in the online store, and not violate the laws of the Republic of Lithuania.
35. The Buyer must immediately inform the Seller if the shipment is received in damaged packaging, contains unordered Goods, an incorrect quantity, or incomplete Goods.

VII. SELLER'S RIGHTS

36. The Seller reserves the right to set a minimum shopping cart value at its discretion, i.e., the minimum amount required for the Buyer’s order to be processed. This amount may be indicated when reviewing the shopping cart.
37. If the Buyer attempts to harm the stability or security of the online store or breaches their obligations, the Seller reserves the right to immediately and without notice restrict or suspend the Buyer’s access to the online store or, in exceptional cases, cancel the Buyer’s registration.
38. The Seller has the right to cancel the Buyer’s order without prior notice if the Buyer does not pay for the Goods using the chosen payment method within 5 (five) business days.
39. In case of uncertainties regarding the information provided in the order, the Seller has the right to contact the Buyer using the contact details specified in the order. The delivery period for the Goods starts from the day the Seller contacts the Buyer. The Seller reserves the right to cancel the Buyer’s order without prior notice:
39.1. if the Seller cannot contact the Buyer within 2 (two) business days after the order is placed;
39.2. if the Buyer fails to provide the requested information within the timeframe specified by the Seller;
39.3. if the Buyer does not provide consent for the verification of their personal data.
40. Under significant circumstances, the Seller may temporarily or permanently discontinue the operation of the online store without prior notice to the Buyer. In such cases, all accepted and confirmed Buyer orders will be completed, but new orders will not be accepted.
41. The Seller is not responsible for actions by third parties who, using the Buyer’s banking system, enter into purchase-sale agreements by utilizing the services of the online store.
42. The Seller reserves the right to cancel the Buyer’s order without prior notice if the Buyer selects payment by bank transfer but does not pay for the Goods.
43. The Seller may conduct various marketing campaigns and inform Buyers about such campaigns with their prior consent by sending information to the contact details provided by the Buyers. The Seller also reserves the right to unilaterally modify the terms of these campaigns or terminate ongoing campaigns without prior notice.
44. The Seller undertakes to deliver the Goods to the Buyer no later than 30 days from the date of the agreement. If the Seller is unable to fulfill the order on time and properly within 30 days due to significant reasons, the Seller is obligated to inform the Buyer about the delay in delivery promptly.

VIII. SELLER'S OBLIGATIONS

45. The Seller undertakes to provide the Buyer with the opportunity to use the services of the online store at https://velonova.lt/ under the conditions set forth in these Terms and the online store.
46. The Seller undertakes to supply the quantity of Goods specified in the Buyer’s order. The Seller is not liable in cases where the quantity of delivered Goods is inaccurate due to incorrect information provided by the Buyer in the order.
47. The Seller undertakes to respect the Buyer’s right to privacy regarding personal information belonging to them, i.e., to process the Buyer’s Personal Data in accordance with the laws of the Republic of Lithuania.
48. The Seller undertakes to deliver the Goods ordered by the Buyer to the address specified by the Buyer under the stated conditions.
49. If, due to significant circumstances, the Seller is unable to deliver the ordered Goods to the Buyer, the Seller undertakes to offer an analogous or the most similar Goods in terms of their properties. If the Buyer refuses to accept analogous or the most similar Goods, the Seller undertakes to refund the Buyer within 14 business days or, if the payment has not been made, cancel the order.
50. When returning Goods, the Seller undertakes to refund the Buyer within 14 business days from the day the Goods are returned to the Seller.
51. The Seller is responsible to the consumer for any non-compliance with the quality requirements of the Goods at the time of delivery and discovered no later than within two years from the delivery of the Goods.

IX. PRICES OF GOODS, ORDERING, PAYMENT PROCEDURE, AND TERMS

52. The prices of Goods in the online store and in the formed order are indicated in euros, including VAT. The Seller reserves the right to change the prices of Goods due to changes in tax rates. Delivery costs are not included in the Goods prices and are indicated separately during the order process. The delivery cost is clearly stated to the Buyer before confirming the order and is itemized in the order confirmation.
53. The Buyer can pay for Goods using one of the following methods:
53.1. online banking system (Paysera);
53.2. prepayment via bank transfer;
53.3. cash in the store;
53.4. leasing;
53.5. card payment at the delivery/pick-up location.
54. VAT invoices provide details of the selected Goods, their quantity, applicable discounts, the final price of the Goods including all taxes, and other information required by accounting regulations.
55. VAT invoices are sent to the Buyer via the email address provided. Printed VAT invoices are not included with the order.
56. The prices of Goods in the online store www.velonova.lt do not necessarily match the prices of Goods in other retail locations.
57. The price of Goods indicated in the online store at the time of order placement is final and binding for both the Buyer and the Seller, except in cases of obvious errors. If the Seller determines that the price of any Goods ordered by the Buyer is incorrect, the Seller will inform the Buyer as soon as possible, and the Buyer will have the option to confirm the order at the correct price or cancel the order. If the Seller is unable to contact the Buyer, the order will be considered canceled, and all amounts paid by the Buyer will be refunded. Prices may change at any time; however, except in the cases mentioned above, price changes will not affect orders for which the Seller has sent an order confirmation.

X. DELIVERY OF GOODS

58. When ordering Goods, the Buyer can choose the method of delivery, i.e., by using the delivery service provided by the Seller.

XI. DELIVERY OF GOODS TO THE ADDRESS PROVIDED BY THE BUYER

59. When choosing the delivery service during the ordering process, the Buyer is obligated to provide the exact delivery address.
60. The Buyer is obligated to personally accept the Goods. In cases where the Buyer cannot personally accept the Goods and they are delivered to the address provided by the Buyer and based on other details given by the Buyer, the Buyer has no right to make claims against the Seller for delivery to the wrong recipient.
61. The Goods are delivered by the Seller or an authorized representative.
62. The delivery price depends on the delivery method chosen by the Buyer.
63. The Seller reserves the right to change the delivery fee and the purchase amount required for free delivery. The applicable rates are displayed in the order form in a manner that allows the Buyer to review them before confirming the order.
64. Only the person who placed the order or a person specified at the time of order placement may collect the Goods.
65. The Seller provides the Goods to the Buyer within the timeframes indicated in the product descriptions. These timeframes are approximate and do not apply if the required Goods are unavailable in the Seller's warehouse, in which case the Buyer is informed of the shortage. By confirming these Terms, the Buyer agrees that, in exceptional cases, the delivery of Goods may be delayed due to unforeseen circumstances beyond the Seller's control. In such cases, the Seller agrees to promptly contact the Buyer to arrange new delivery terms and conditions. If the Seller fails to deliver the Goods within an additional timeframe, the Buyer may exercise their right to withdraw from the purchase-sale agreement.
66. In cases where a purchase-sale agreement involves the transportation of items and the Seller sends the items to the Buyer, the risk of accidental loss or damage to the items passes to the Buyer when the Buyer or a person designated by the Buyer (other than the carrier) accepts the items.
67. The Seller is not responsible for delays in delivering the Goods if the Goods are not delivered or are delivered late due to the fault of the Buyer or third parties, or due to circumstances dependent on the Buyer.
68. Upon delivery of the Goods to the Buyer, the Buyer must inspect the shipment and the condition of the Goods together with the Seller or their authorized representative and sign the delivery-acceptance document. By signing the delivery-acceptance document, it is considered that the shipment is delivered in good condition, with no defects not related to manufacturing faults, and that there are no discrepancies in the Goods' composition (those that can be determined through visual inspection). If the packaging is damaged (crumpled, wet, or otherwise externally damaged), the Goods are damaged and/or the Goods are incomplete, the Buyer must note this in the delivery-acceptance document.
69. Delivery costs in the online store are not included in the price of the Goods; they are specified as outlined in Clause 49 of the Terms. Delivery as specified in this clause is free of charge for orders of €100.00 or more. Free delivery is not available to the territory of the Neringa Municipality.

XII. PRODUCT WARRANTY, RETURNS, AND EXCHANGES

70. Products purchased from Velonova.lt are returned and/or exchanged in accordance with Articles 6.362 and 6.363 of the Civil Code of the Republic of Lithuania, as well as the "Retail Trade Rules" approved by the Government of the Republic of Lithuania on July 22, 2014, by Resolution No. 738.
71. According to the list of non-returnable Products, bicycles and their parts are non-returnable items.
72. All Products are subject to the warranty periods set by the manufacturer. The warranty period is indicated on the warranty card or an equivalent document.
73. If the Product malfunctions during the warranty period, except in cases where the malfunction is due to the fault of the Buyer or Velonova.lt, repairs are carried out free of charge.
74. In the event of a malfunction, contact the Seller at tel.: +370 683 81390 or by email at info@velonova.lt.
75. When submitting a Product for repair, the Buyer must provide proof of purchase (an invoice or a receipt).
76. The Buyer delivers Products for warranty service at their own expense.
77. To return a quality Product(s), the Buyer must inform the Seller in writing by filling out a Return Form.
78. The costs of returning quality Products are borne by the Buyer.
79. The Buyer has the right to return Products within 14 days of delivery or receipt, provided that the Products’ appearance and/or packaging are intact, after notifying the Seller in writing.
80. The Seller has the right to refuse to accept Products that were unboxed after delivery, have had their tags removed, or are unsuitable for return, or if the Products cannot be returned under other circumstances established by the laws of the Republic of Lithuania. The Buyer must ensure that the quality, packaging, and compliance with safety and hygiene requirements of the returned Products remain unchanged.
81. The Seller has the right to refuse to accept returned or exchanged Products in cases specified in these rules, as well as if the Products are damaged, tags are removed and/or damaged, protective film is removed, packaging is damaged, etc., and/or the Products have been used.
82. The Seller is not responsible for the deterioration of Product quality if the Buyer or individuals to whom the Buyer transferred the Products used them for purposes not intended for such Products, failed to comply with instructions, or violated transportation, storage, use, and/or maintenance rules. Similarly, if external defects in packaging and other conditions were not documented in writing at the time of Product handover, or if deterioration is caused by actions of the Buyer or others to whom the Buyer transferred the Products.
83. Refunds for returned Products are made by bank transfer to the payer's bank account only.

XIII. RULES FOR HANDLING CONSUMER REVIEWS

84. The Seller publishes authentic Reviews, i.e., only those created and submitted by Buyers to the Seller. Only the length of the message, obvious grammatical, or punctuation errors may be corrected.
85. Reviews are collected at the Seller's initiative by contacting Buyers at their provided email address after purchasing Products, ensuring that the Review comes from a person who purchased the Products.
86. The overall Rating score is calculated by averaging all received scores (stars), dividing the sum of all scores by the total number of scores received.
87. Only registered users who have purchased Products on www.velonova.lt can leave Reviews.
88. Review authenticity is ensured through authorization via "Facebook" and/or "Google" systems.
89. The Seller publishes both positive and negative consumer Reviews.
90. The Seller does not publish and must block Reviews that:
- are related to illegal activities;
- contain offensive content or are related to the Seller’s services or brand;
- include profanity, hate speech, discrimination, threats, etc.
91. Velonova.lt publicly displays only the name of the person who submitted the Review and the content of the Review.
92. In accordance with legal requirements, the email address, phone number, or other information related to the person who submitted the Review is not published.
93. Reviews are published in Lithuanian and English.
94. The Seller reserves the right to amend, correct, and supplement the Rules in accordance with legal requirements. Amendments to the Rules take effect from the moment they are published on the online store.

XIV. LIABILITY

95. The Buyer is fully responsible for the accuracy of the Personal Data they provide. If the Buyer fails to provide accurate Personal Data, the Seller is not liable for any resulting consequences and reserves the right to claim compensation from the Buyer for direct losses incurred.
96. The Buyer is responsible for any actions performed using this online store.
97. A registered Buyer is responsible for sharing their login details with third parties. If services provided by UAB "Velonova" are used by a third party who accessed the online store using the Buyer’s login details, the Seller will consider this person as the Buyer.
98. The Seller is exempt from any liability if losses arise due to the Buyer failing to follow the Seller’s recommendations and obligations, or if the Buyer does not familiarize themselves with these Rules despite being given the opportunity to do so.
99. If the Seller's online store contains links to other companies, institutions, organizations, or individuals' websites, the Seller is not responsible for the information or activities on those websites, nor does the Seller supervise, control, or represent those companies and individuals.

XV. INFORMATION EXCHANGE

100. The Seller sends all notifications to the Buyer to the email address provided by the Buyer in accordance with these Rules.
101. The Buyer sends all notifications and inquiries to the Seller via the communication channels specified in the online store.
102. The term "in writing" used in the Rules also includes electronic mail.

XVI. FINAL PROVISIONS

103. These Rules are established in accordance with the laws of the Republic of Lithuania.
104. The laws of the Republic of Lithuania shall govern the relations arising under these Rules.
105. All disputes arising from the execution of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes shall be resolved in accordance with the laws of the Republic of Lithuania, based on the location of the Seller.
106. The Buyer does not have the right to transfer or assign all or part of the rights and obligations arising from these Rules to a third party or parties without the Seller’s written consent.
107. If the Buyer disagrees with the response prepared by the Seller and delivered via velonova.lt to the Buyer’s written complaint, the Buyer (a natural person, consumer) may submit a request/complaint regarding the Product purchased from the Seller via velonova.lt to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, email: tarnyba@vvtat.lt, tel. +370 5 262 67 51, fax: +370 5 279 1466, website: www.vvtat.lt, including territorial divisions of the State Consumer Rights Protection Authority in counties) or fill out a request form on the ODR platform at https://ec.europa.eu/odr/.